Privacy Policy

This privacy policy applies between you, the User of the URocked App/Platform and UR Payment Technologies Ltd, a private limited company (12913114) incorporated under laws of England and Wales with its registered address at 1 Ground Floor, Venari House, Trimbush Way, Market Harborough, Leicestershire, England, LE16 7XY, the owner and provider of this URocked App/Platform. UR Payment Technologies Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the URocked App/Platform.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.urocked.com/website-terms

Please read this privacy policy carefully.

1. Definitions and interpretation

1.1 In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to UR Payment Technologies Ltd via the URocked App/Platform. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
Data Protection Laws	any applicable law relating to the processing of Personal Data, including but not limited to Regulation (EU) 2016/679 (the “General Data Protection Regulation” or “EU GDPR”), the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (as amended), and any other applicable data protection laws, regulations, and secondary legislation in force from time to time in the United Kingdom or the European Economic Area.
GDPR	the Regulation (EU) 2016/679 (the General Data Protection Regulation) as it applies in the European Economic Area (“EU GDPR”) and, where applicable, the UK General Data Protection Regulation as incorporated into UK law under the Data Protection Act 2018 (“UK GDPR”)
UR Payment Technologies Ltd, we or us	UR Payment Technologies Ltd, a private limited company incorporated under the laws of England and Wales with registered number 12913114 whose registered office is at 1 Ground Floor, Venari House, Trimbush Way, Market Harborough, Leicestershire, England, LE16 7XY;
UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011) in the United Kingdom, and the ePrivacy Directive 2002/58/EC (as amended) and any implementing national legislation in force within the European Economic Area;
User or you	any third party that accesses the Website and/or URocked App/Platform is not either (i) employed by UR Payment Technologies Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to UR Payment Technologies Ltd and accessing the Website and/or URocked App/Platform in connection with the provision of such services; and
Website	the website that you are currently using, www.urocked.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

1.2. In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.

2. Scope of this privacy policy

2.1 This privacy policy applies to the actions of UR Payment Technologies Ltd and Users with respect to this Website and/or URocked App/Platform. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

2.2 For purposes of the applicable Data Protection Laws, UR Payment Technologies Ltd is the “data controller”. This means that UR Payment Technologies Ltd determines the purposes for which, and the manner in which, your Data is processed.

3. Contact Details

If you have any questions about this Privacy Policy, the data we collect, or how we use it, you can contact us using the details below:
UR Payment Technologies Ltd
1 Ground Floor, Venari House,
Trimbush Way, Market Harborough,
Leicestershire, LE16 7XY
England, United Kingdom

email address: [email protected]
We aim to respond to all inquiries within a reasonable timeframe.

4. Data collected

4.1 We may collect the following personal data from you:

Identity Data – Name, date of birth, gender, job title, and profession.
Contact Data – Email address, telephone number, and postal address.
Demographic Data – Postcode, preferences, and interests.
Technical Data – IP address, web browser type and version, and operating system (automatically collected).
Usage Data – Information about how you use our website, products, and services, including interaction with features and services.
Marketing and Communication Data – Your preferences regarding receiving marketing communications from us and your communication preferences.

All data collected is processed in accordance with this Privacy Policy.

5. Data collection methods

5.1 We collect user data through APIs integrated with our website and services. This includes data from contact forms, email interactions, and customer support channels. If you engage with our support team via phone, we may collect and store phone call metadata for quality assurance and service improvement.

5.2 Additionally, we collect some personal data automatically when you visit our website. This includes data collected via cookies and tracking technologies such as Meta pixels, which record your interactions and the choices you make while navigating our site.

6. Data provided by you

6.1. You provide us with personal data when you:

register for an account or purchase our services;
participate in discussions or other features of our site;
subscribe to newsletters or opt to receive marketing materials;
engage with us through various communication channels for support or inquiries.

7. Data collected automatically

7.1 Our website employs cookies and other tracking technologies to:

analyze how you use our website and which pages you visit;
enhance and personalise your user experience by remembering your preferences and login details;
track responses to our advertisements and content effectiveness to improve our marketing strategies. Further Information on Cookies and Tracking: For more detailed information about the types of cookies and tracking technologies we use, how they operate, and how you can control them, please refer to the dedicated section below titled “Cookies and Tracking Technologies.”

8. Our use of Data

8.1 We collect and utilize your data to enhance your experience and provide top-tier services through our Website and/or URocked App/Platform. Specifically, we use your data for:

internal record keeping, to maintain accurate user interaction records, manage accounts effectively, and promptly address service inquiries;
product and service improvement, we analyse data to enhance the functionality and performance of our offerings;
marketing communications, we may send you marketing materials tailored to your preferences and past interactions, via email;
market research to understand market trends and customer needs, aiding in the customization and improvement of our Website and App;
enhanced user experience, your data helps personalize your online experience, aligning it closely with your preferences and interactions.

8.2 We process your data based on legitimate interests for the above purposes. Should you disagree with this processing, you have the right to object under certain conditions, which are detailed in the “Your Rights” section.

Soft Opt-In Consent: Applicable when you have previously engaged with us. We assume your consent to receive marketing for similar products/services, which you can opt-out of at any time.
Explicit Consent for Other Marketing: Explicit consent is required for marketing activities not covered by soft opt-in. This is obtained through affirmative actions such as checking a box.
Withdrawal of Consent: You can withdraw your consent at any time if our marketing approach does not satisfy you. The withdrawal process is outlined in the “Your Rights” section.

8.3 Performance of a Contract – If you register for an account or use our services, we process your data as necessary to fulfill our contractual obligations or take steps to enter into a contract with you. To ensure our services comply with applicable laws and regulations and to protect the rights and interests of our customers and our business. We process data based on our legitimate interests, legal obligations, and contractual requirements.

8.4 We use tracking technologies, including Meta Pixel, Google Ads tracking (Google Tag Manager, Google Analytics), and LinkedIn Insight Tag, to measure advertising campaign effectiveness. These tools collect behavioral data, helping us optimize marketing and personalize advertisements. Users can manage tracking preferences via cookie settings.

8.5 The data collected helps optimize our marketing campaigns, ensuring the advertisements and content you encounter are tailored to your preferences. You can manage your data use for targeted advertising through the cookie settings detailed in the “Cookies” section.

8.6 Data may be shared within the URocked group and with potential third-party businesses in case of a sale or acquisition of parts of our business. Furthermore, we cooperate with regulatory agencies, law enforcement, and other third parties as required and permitted by law for these efforts.

We may share your data within the URocked group to improve services and offerings.

If URocked sells to or acquires another business, we may share your data with the new owners of the business under the terms of this privacy policy.

8.7 We engage in activities to prevent, detect, and manage financial crimes, including fraud, terrorism financing, and money laundering. This includes monitoring, mitigation, risk management, customer due diligence, and transaction screening.

In some cases, we are legally required to process your information for compliance, regulatory reporting, or participation in legal proceedings, even if you have requested us not to use your data.

We may also have to share your data with regulators as part of our compliance obligations, providing further clarity on the extent and purpose of our data processing activities.

9. Keeping Data secure

9.1 We take the security of your personal data seriously and implement technical and organisational measures to protect it from unauthorized access, misuse, loss, or disclosure. These measures include but are not limited to:

Account Security – Access to your account is protected by a unique username and password. You are responsible for keeping your login credentials confidential.
Secure Storage – Your data is stored on secure servers with restricted access and appropriate security controls.

9.2. We have procedures in place to identify, investigate, and respond to any suspected data breach. If we become aware of a breach that affects your personal data, we will take appropriate steps in line with legal and regulatory requirements.

If you suspect any misuse, loss, or unauthorized access to your data, please notify us immediately at [email protected] so we can investigate and take necessary action.

9.3 For guidance on how to protect your personal information, computers, and devices against fraud, identity theft, and other online threats, you can visit www.getsafeonline.org. This resource is supported by HM Government and leading businesses to help individuals enhance their cybersecurity.

10. Data retention

10.1 We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Clients: While you are an active user of URocked’s services, we will store and process your data to provide and improve our services, fulfill our contractual obligations, and comply with legal requirements.
After You Stop Using Our Services: If you cease to be a client of URocked, we will retain your personal data for a period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if your data is deleted from our active systems, it may persist on secure backup or archival storage for regulatory, legal, or tax compliance purposes. Such archived data will be restricted from further processing except where required by law.

If you wish to request deletion of your data before the retention period expires, please refer to the “Your Rights” section for details on how to submit a request.

11. Your rights

11.1 You have the following rights concerning your personal data:

Right to Access – You can request:
◦ Copies of the personal data we hold about you.
◦ That we modify, update, or delete such information.
We will provide access free of charge unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request. If we refuse, we will explain our reasons.
Right to Rectification – You have the right to request correction of any inaccurate or incomplete data we hold about you.
Right to Erasure (“Right to be Forgotten”) – You can request that we delete or remove your personal data from our systems where there is no lawful reason for us to continue processing it.
Right to Restrict Processing – You have the right to request that we limit how we use your data, meaning we can store it but not process it further.
Right to Data Portability – You can request that we move, copy, or transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
Right to Object – You can object to us processing your personal data, including when we process it based on legitimate interests or for direct marketing purposes.

11.2 To make an enquiry, exercise any of the rights listed above, or withdraw your consent (where consent is the legal basis for processing your data), please contact us at:
Email: [email protected].

11.3 We continuously assess our use of tracking technologies to comply with GDPR and ePrivacy regulations. Recent regulatory decisions regarding Meta Pixel and online tracking reinforce the importance of user control. You can manage your tracking preferences through our cookie settings

11.4 It is important that the personal data we hold about you is accurate and up to date. If your details change during the period we retain your data, please notify us so we can update our records accordingly.

12. Links to other websites

12.1 Our Website may contain links to third-party websites for your convenience. However, we have no control over these external websites and are not responsible for their content, privacy practices, or data handling policies.

12.2 This Privacy Policy applies solely to the URocked Website and Platform. When accessing external websites, we strongly encourage you to review their respective privacy policies before providing any personal data.

13. Changes of business ownership and control

13.1 UR Payment Technologies Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of UR Payment Technologies Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

14. Cookies

14.1 This Website and the URocked Platform may place and access certain Cookies and tracking technologies on your device. UR Payment Technologies Ltd uses these technologies to:

Improve your experience when using our Website and services.
Analyze how our Website is used to enhance functionality.
Provide personalized content and targeted advertising.

We have carefully selected these Cookies and tracking technologies to ensure that your privacy is protected and respected at all times. All Cookies used comply with UK and EU Cookie Law.

14.2 We use the following types of cookies and tracking technologies on our Website and Platform:

Type of Cookie	Purpose
Strictly necessary cookies	These cookies are essential for the operation of our Website and Platform. They allow you to log in, use secure areas, and complete transactions. Without them, certain features may not work.
Analytical/performance cookies	These cookies help us measure and analyze how visitors interact with our Website. They allow us to track page visits, user interactions, and website performance. This helps us improve our services and optimize user experience.
Functionality cookies	These cookies remember your preferences (such as language, region, or login details) to provide a more personalized experience.
Targeting cookies	These cookies track your browsing activity to provide relevant advertising. They help us and third parties deliver ads tailored to your interests across different websites and platforms.
Meta Pixels & Tracking Technologies	We use Meta pixels (formerly Facebook pixels) and similar tracking technologies to measure the effectiveness of our advertising campaigns. These pixels track how you interact with our ads and Website, enabling us to serve relevant advertisements based on your browsing behavior. This data may be shared with third-party advertising partners such as Meta (Facebook and Instagram) and Google Ads.

14.3 Before placing Cookies on your device, we will ask for your explicit consent via a cookie consent banner. You can:

Accept all cookies – Allow full functionality and personalized content.
Manage preferences – Choose which cookies to allow.
Reject all non-essential cookies – Disable analytics, targeting, and functionality cookies.

14.4 You can also manage or disable Cookies at any time through your browser settings. Most browsers allow you to:

Block cookies entirely.
Delete existing cookies.
Receive alerts before new cookies are stored.

For detailed instructions, refer to your browser’s help menu or visit AboutCookies.org for guidance on disabling cookies.

14.5 If you choose to disable or block cookies, some features of our Website and Platform may not function properly, including:

Personalized content and recommendations.
Remembering your login details and preferences.
Tailored advertisements and marketing.

14.6 If you do not want your data to be used for advertising or tracking purposes, you can:

Adjust your cookie settings via the cookie preference manager on our Website.
Opt out of Meta (Facebook) Ads tracking by managing your settings at Meta Ad Preferences.
Opt out of Google Ads tracking by visiting Google Ad Settings
Opt out of Linkedin Ads tracking by visiting LinkedIn Ad Settings.

15. General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

16. Changes to this privacy policy

UR Payment Technologies Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website and/or URocked App/Platform following the alterations. You may contact UR Payment Technologies Ltd by email at [email protected].