These Terms for Customers, set out the terms under which users (“Customers”) can leave gratuity or donations to Members using the App. Please read these Terms for Customers carefully and ensure that you understand them before using our Platform. These Terms for Customers, as well as any and all contracts are in the English language only.
We provide a way for you to leave a gratuity or make a donation to our Members.
1.1 In these Terms for Customers, unless the context otherwise requires, the following expressions have the following meanings:
“Account” means an account required to access and/or use the App;
“Customer” means a user who is visiting our Platform;
“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our App;
“Platform” means the Platform used by our Members and you to make or receive gratuity donations by you;
“Member” means a user who works in any industry that wishes to join our Platform;
“we/us/our” means UR Payment Technologies Ltd, trading as URocked, a company registered in England and Wales under number 12913114, whose registered office address is at 411 Oxford Street, Office 1,01, London, W1C 2PE.
2.1 Access to our Platform/App is free of charge.
2.2 It is your responsibility to make any and all arrangements necessary in order to access our Platform/App.
2.3 Access to our Platform/App is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue our Platform/App (or any part of it) at any time and without notice. Subject to the remainder of these Terms for Members, we will not be liable to you in any way if our Platform/App (or any part of it) is unavailable at any time and for any period.
2.4 The use of our Platform/App is also subject to our Terms for Customers. Please ensure that you have read them carefully and that you understand them.
3.1 You may only leave gratuity to Members on our Platform if you are at least 16 years of age.
3.2 You warrant that you are legally capable of entering into contracts with our Members and you are the owner of the payment method you choose to use.
4.1 You hereby acknowledge and agree that:
5.1 In order to make payment to a Member, you can register an account with us
5.2 Select the Member you wish to make payment to.
5.3 When leaving payments to a Member, you expressly agree that:
5.4 We accept payment by debit card, credit card, Apple Pay (iOS only), Samsung Pay, Android Pay and Google Pay. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro and American Express
5.5 You must pay at the time of request, and we will charge the payment method you have chosen to use once you have confirmed. We immediately contact your bank or card issuer for authorisation to take payment from your account.
5.6 The minimum amount you can pay one Member is £1.00 and the maximum is £50.00. There is a 25p service fee for each transaction £1 and under which is charged to you. For any amounts over £1.00 there is an additional 5% charged to you of the gratuity/donation value.
6.1 You may only use our App in a manner that is lawful and that complies with the provisions of this clause 6. Specifically:
6.2 When communicating in any way using our App, such as leaving reviews, you must not post, communicate information or otherwise do anything that:
6.3 We reserve the right to suspend or terminate your Account and/or your access to our App if you materially breach the provisions of this clause 5 or any of the other provisions of these Terms. Specifically, we may take one or more of the following actions:
7.1 We always welcome feedback from our customers and, while we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. Please make any complaint to us in writing to [email protected]
8.1 As stated above, we do not always pre-screen Members or any services that Members advertise on our Platform. We will not be responsible for any aspect of a transaction and make no warranties as to the quality, safety, or legality of any Services purchased via our Platform. Any claims pertaining to a transaction must be made directly against the Supplier concerned.
8.2 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms for Customers or as a result of our negligence.
8.3 Subject to sub-Clause 8.2, to the fullest extent permissible by law, we will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
8.4 Nothing in these Terms for Customers seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents, or sub-contractors); or for fraud or fraudulent misrepresentation.
8.5 Nothing in these Terms for Customers seeks to limit or exclude consumers’ legal rights. For more details of consumers’ legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
9.1 All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
9.2 For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy.
9.3 Members will also collect, hold, and process your personal information in the course of transactions (for example, your name, email address, and postal address). Members are, therefore, also considered data controllers under the GDPR and will be responsible for complying with their legal obligations and protecting your rights under the GDPR.
10.1 We may transfer (assign) our obligations and rights under these Terms for Customers to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms for Customers will not be affected and our obligations under these Terms for Customers will be transferred to the third party who will remain bound by them.
10.2 You may not transfer (assign) your obligations and rights under these Terms for Customers without our express written permission.
10.3 If any of the provisions of these Terms for Customers are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms for Customers. The remainder of these Terms for Customers shall be valid and enforceable.
10.4 No failure or delay by us in exercising any of our rights under these Terms for Customers means that we have waived that right, and no waiver by us of a breach of any provision of these Terms for Customers means that we will waive any subsequent breach of the same or any other provision.
10.5 We may revise these Terms for Customers from time to time in response to changes in relevant laws and other regulatory requirements.
11.1 These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
11.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 11.1 above takes away or reduces your rights as a consumer to rely on those provisions.
