URocked is a cashless tipping platform. We're here to bring tipping into the 21st century. We want to empower workers and help maximise their tipping opportunites in an ever increasing cashless world.

Anyone can sign up to URocked and use the platform to collect tips; from hair and beauty therapists to delivery drivers, tradesmen to those in hospitality. We believe it doesn't matter what industry you work in, if you've done a great job you should be rewarded for it. Customers wanting to send a tip using URocked do not need to sign up for an account.

It's a powerful gesture to thank someone for a job well done, and that's something we want to share. We want to help eradicate world hunger, which is why all tips sent via the URocked platform work twice as hard. For every tips sent, URocked donate a portion of the service fee to UK hunger and poverty relief charities. As we grow, we want to work with a network of charities to spread the URocked effect all around the world.

Your tips will be paid into your bank account by BACS transfer. This happens automatically every Monday, Wednesday and Friday. In order for us to pay your tips into your account, they need to be payable. This takes 2 days from receipt of your tip.

We believe all workers should receive 100% of their tips 100% of the time, that's why our platform is completely free to use for collecting tips.

If you want to send a tip, you'll pay a small service charge on top of the amount you wish to tip. Our fees are as follows:
Tips of £1.00 - £0.25p charge
Tips of £1.01 or more - £0.25p plus 5% of the tip value.

You'll see your tips straight away in your digital wallet, they will show with a status of pending. All tips are pending for 2 days, after 2 days have passed your tip then becomes payable. Once payable, your tips will then be paid into your bank account as part of the next payment run. Our payment runs are every Monday, Wednesday and Friday.

No, just one account can be used for all jobs you might have. Your QR code is unique to you, so you can use it for as many jobs as you have.

Creating your free URocked account is quick, easy and simple. Download the app from Google Play or the Apple Store and hit 'Get Started'. You'll need to provide some personal information and then you'll be taken through our ID checks. It only takes a few minutes to complete and once it's all done, you're profile will be live and you can start collecting tips straight away.

If you're unable to download the app, we have a fully functional web version of the app which you'll find at www.urocked.com/join.

Happy Tipping!

You don't need to download the app in order to use URocked. We have a fully functional web version available too. If you're looking to sign up, head to www.myaccount.urocked.com/register and hit 'Get Started' or if you're already registered, click 'Log In' to access your profile.

All you need to sign up to URocked is a few minutes and some photo ID. Our registration process is quicker than the time it takes to boil a kettle.

We need your bank account details in order to pay you your tips. We pay tips into your bank account. We take the safety and security of our members data seriously, which is why all our data is held securely.

We take the security of our users very seriously and it's important to us that we know who our users are. Having ID verification as part of our sign up process helps reduce the risk of things like fraud.

You'll need a camera phone and also a from of photographic ID, such as a passport or driving licence.

All of our ID checks are performed by our verification partner Passbase, an identity verification engine.

The Passbase ID checks form part of the sign up process. Firstly, you'll need to take a selfie using your phone camera. This is used to perform a 'liveliness' check. Then you'll be instructed to upload a copy of your photographic ID. Once you've uploaded your ID it takes a few minutes to verify your identity. Once this is done, you're profile is complete and your QR code and unique ID will be created.

No, we do not conduct any credit checks as part of our onboarding process. We conduct KYC (Know Your Customer) and AML (Anti Money Laundering) checks to ensure URocked doesn’t get used for illegal activities.

Your QR code and unique ID will be created once you've completed your ID verification, as part of the sign up process. You'll be able to see them straight away in the 'My ID' section within the app. As soon as they're created, you'll be able to collect tips through URocked.

Yes - you can download your code from the 'My ID' section in the app. (Please login using a browser www.myaccount.urocked.com) You can also share your unique profile URL, if anyone clicks your link they'll land straight on your tipping page.

Download your QR code to use anywhere that works best for you, whether that's on signage, ID cards, stickers, till receipts, the possibilities are endless. If sharing your code visually won't work for you, you can always give your customers your unique ID e.g. on a coffee cup or a take away box. Head over to the Media Centre on the website to see more ideas on how you can make your URocked assets work for you.

When a new tips is sent, it remains pending for 2 days. This is for security reasons, to protect both our members and our customers. We have a short pending period, whereby we can monitor all tips and protect members and customers from any fraudulent activity.

We process tip payments every Monday, Wednesday and Friday. All tips which are payable, will be paid into your account at that time. If you have any tips in your digital wallet which are still pending, they will be paid as part of the next available payment run. The longest time between receiving a tip and it being paid into your bank account will be no longer than 5 days.

We have a short pending period, whereby we can monitor all tips and protect members and customers from any fraudulent actvity.

Team Tips is where tips are collected into one pot and then get shared between all team members based on the hours they have worked. The more hours worked, the bigger the share of the tip pot. This is fair, transparent and puts the team in control as they manage the tips splits themselves.

Splits are calculated based on the number of hours each employee has worked. The total tip pot is divided by the combined number of hours the team has worked. This gives an hourly tip value. Then each members hours are mulriplied by the hourly tip value to give their share of the pot.

Tips splits are processed once a month. We are looking into allowing teams to create splits more frequesntly so stay tuned.

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It's easy to add and remove members to your team. Once you're team tips account is all set up, you'll have a team admin user who can manage your team. The admin user adds members to your team by entering the member unique ID. To find out more on how to manage your team click .

You can split your tips easily within the app. You'll need to enter all your team members hours and the split between the team will be calculated for you. You'll see on screen everyone's share, you can then either confirm the split or go back and enter your teams hours if something's not quite right. Once your split is confirmed, the team have 24 hours to check their share and request a change if it's not quite right. Then we'll transfer everyones share into their individual digital wallets automatically.

Once a split is complete, everyone's share will be transferred into their individual digital wallets automatically. We then pay those tips into the teams bank account as part of the next available payment run (which takes place on Fridays).

You'll be able to see your team tips in your team digital wallet, within the app.

Yes

Login to your Urocked account and go to team tips > Manage My Team

URocked, including Team Tips, is completely free for your business and your team and your team will receive 100% of their tips 100% of the time.

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To reset your password, please go to the 'forgot my password' link on the log in screen and follow the instructions.

No, you don't need to download the app to send tips. If you'd like to send someone a tip, simply:

1/ Scan their QR code and go straight to their tip me page
2/ Visit www.urocked.com, hit the 'Send a Tip' button and enter the unique ID of the person you wish to tip

All payment information is handled by our payment merchant and transactions are processed in line with Payment Card Industry Data Security Standard regulations. URocked do not handle or store any data relating to payments.

Yes you can. You can send a tip via our website www.urocked.com and clicking the 'Send a Tip' button on the homepage. Simply enter the unique ID of the person you wish to tip and you'll be directed to their tip page.

The person you send a tip to will receive a notification informing them they've been given a tip. They'll also be able to see your tip in their tipping history within the app.

We believe members should receive 100% of the intended tip. In order to facilitate the payments we have to charge a small fee. This fee is based on the tip value.