URocked is a cashless tipping platform. We're here to bring tipping into the 21st century. We want to empower workers and help maximise their tipping opportunites in an ever increasing cashless world.
Who can use URocked?
Anyone can sign up to URocked and use the platform to collect tips; from hair and beauty therapists to delivery drivers, tradesmen to those in hospitality. We believe it doesn't matter what industry you work in, if you've done a great job you should be rewarded for it. Customers wanting to send a tip using URocked do not need to sign up for an account.
Why do you donate to charity?
It's a powerful gesture to thank someone for a job well done, and that's something we want to share. We want to help eradicate world hunger, which is why all tips sent via the URocked platform work twice as hard. For every tips sent, URocked donate a portion of the service fee to UK hunger and poverty relief charities. As we grow, we want to work with a network of charities to spread the URocked effect all around the world.
How do I get my tips?
Your tips will be paid into your bank account by BACS transfer. This happens automatically every Monday, Wednesday and Friday. In order for us to pay your tips into your account, they need to be payable. This takes 2 days from receipt of your tip.
How much does it cost?
We believe all workers should receive 100% of their tips 100% of the time, that's why our platform is completely free to use for collecting tips.
If you want to send a tip, you'll pay a small service charge on top of the amount you wish to tip. Our fees are as follows: Tips of £1.00 - £0.25p charge Tips of £1.01 or more - £0.25p plus 5% of the tip value.
When do I receive my tips?
You'll see your tips straight away in your digital wallet, they will show with a status of pending. All tips are pending for 2 days, after 2 days have passed your tip then becomes payable. Once payable, your tips will then be paid into your bank account as part of the next payment run. Our payment runs are every Monday, Wednesday and Friday.
Do I need a different account for every job I have?
No, just one account can be used for all jobs you might have. Your QR code is unique to you, so you can use it for as many jobs as you have.
How do I sign up?
Creating your free URocked account is quick, easy and simple. Download the app from Google Play or the Apple Store and hit 'Get Started'. You'll need to provide some personal information and then you'll be taken through our ID checks. It only takes a few minutes to complete and once it's all done, you're profile will be live and you can start collecting tips straight away.
If you're unable to download the app, we have a fully functional web version of the app which you'll find at www.urocked.com/join.
Happy Tipping!
Do I have to download the app to use URocked?
You don't need to download the app in order to use URocked. We have a fully functional web version available too. If you're looking to sign up, head to www.myaccount.urocked.com/register and hit 'Get Started' or if you're already registered, click 'Log In' to access your profile.
What do I need to sign up?
All you need to sign up to URocked is a few minutes and some photo ID. Our registration process is quicker than the time it takes to boil a kettle.
Why do you need my bank account and sort code details?
We need your bank account details in order to pay you your tips. We pay tips into your bank account. We take the safety and security of our members data seriously, which is why all our data is held securely.
Why do I need to do an ID check?
We take the security of our users very seriously and it's important to us that we know who our users are. Having ID verification as part of our sign up process helps reduce the risk of things like fraud.
What do I need for the ID check?
You'll need a camera phone and also a from of photographic ID, such as a passport or driving licence.
Who does the ID check?
All of our ID checks are performed by our verification partner Passbase, an identity verification engine.
How does the ID check work?
The Passbase ID checks form part of the sign up process. Firstly, you'll need to take a selfie using your phone camera. This is used to perform a 'liveliness' check. Then you'll be instructed to upload a copy of your photographic ID. Once you've uploaded your ID it takes a few minutes to verify your identity. Once this is done, you're profile is complete and your QR code and unique ID will be created.
Is there a credit check?
No, we do not conduct any credit checks as part of our onboarding process. We conduct KYC (Know Your Customer) and AML (Anti Money Laundering) checks to ensure URocked doesn’t get used for illegal activities.
How do I get my QR code?
Your QR code and unique ID will be created once you've completed your ID verification, as part of the sign up process. You'll be able to see them straight away in the 'My ID' section within the app. As soon as they're created, you'll be able to collect tips through URocked.
Can I download my QR code?
Yes - you can download your code from the 'My ID' section in the app. (Please login using a browser www.myaccount.urocked.com) You can also share your unique profile URL, if anyone clicks your link they'll land straight on your tipping page.
How do I use my QR code?
Download your QR code to use anywhere that works best for you, whether that's on signage, ID cards, stickers, till receipts, the possibilities are endless. If sharing your code visually won't work for you, you can always give your customers your unique ID e.g. on a coffee cup or a take away box. Head over to the Media Centre on the website to see more ideas on how you can make your URocked assets work for you.
Why are my tips showing as pending?
When a new tips is sent, it remains pending for 2 days. This is for security reasons, to protect both our members and our customers. We have a short pending period, whereby we can monitor all tips and protect members and customers from any fraudulent activity.
When will my tips be paid into my bank account?
We process tip payments every Monday, Wednesday and Friday. All tips which are payable, will be paid into your account at that time. If you have any tips in your digital wallet which are still pending, they will be paid as part of the next available payment run. The longest time between receiving a tip and it being paid into your bank account will be no longer than 5 days.
why do I have to wait at least 2 days to get my tips?
We have a short pending period, whereby we can monitor all tips and protect members and customers from any fraudulent actvity.
What is Team Tips?
Team Tips is where tips are collected into one pot and then get shared between all team members based on the hours they have worked. The more hours worked, the bigger the share of the tip pot. This is fair, transparent and puts the team in control as they manage the tips splits themselves.
How are team tip splits calculated?
Splits are calculated based on the number of hours each employee has worked. The total tip pot is divided by the combined number of hours the team has worked. This gives an hourly tip value. Then each members hours are mulriplied by the hourly tip value to give their share of the pot.
When are tip splits processed?
Tips splits are processed once a month. We are looking into allowing teams to create splits more frequesntly so stay tuned.
Can I have both solo tips and team tips in my business?
??
How do I manage who's part of my team?
It's easy to add and remove members to your team. Once you're team tips account is all set up, you'll have a team admin user who can manage your team. The admin user adds members to your team by entering the member unique ID. To find out more on how to manage your team click .
How do I split my team tips pot between my team?
You can split your tips easily within the app. You'll need to enter all your team members hours and the split between the team will be calculated for you. You'll see on screen everyone's share, you can then either confirm the split or go back and enter your teams hours if something's not quite right. Once your split is confirmed, the team have 24 hours to check their share and request a change if it's not quite right. Then we'll transfer everyones share into their individual digital wallets automatically.
How do the team tips get passed on to the individual team members?
Once a split is complete, everyone's share will be transferred into their individual digital wallets automatically. We then pay those tips into the teams bank account as part of the next available payment run (which takes place on Fridays).
How do I see what tips my team have received?
You'll be able to see your team tips in your team digital wallet, within the app.
Can I be part of multiple teams?
Yes
How do I remove members from my team?
Login to your Urocked account and go to team tips > Manage My Team
How much does team tips cost?
URocked, including Team Tips, is completely free for your business and your team and your team will receive 100% of their tips 100% of the time.
What is the minimum tip which can be shared?
£1
How do I reset my password?
To reset your password, please go to the 'forgot my password' link on the log in screen and follow the instructions.
Do I need to download the app to send a tip?
No, you don't need to download the app to send tips. If you'd like to send someone a tip, simply:
1/ Scan their QR code and go straight to their tip me page 2/ Visit www.urocked.com, hit the 'Send a Tip' button and enter the unique ID of the person you wish to tip
What happens to my payment details?
All payment information is handled by our payment merchant and transactions are processed in line with Payment Card Industry Data Security Standard regulations. URocked do not handle or store any data relating to payments.
Can I still send a tip if I'm not able to scan a QR code?
Yes you can. You can send a tip via our website www.urocked.com and clicking the 'Send a Tip' button on the homepage. Simply enter the unique ID of the person you wish to tip and you'll be directed to their tip page.
How will someone know if I’ve tipped them?
The person you send a tip to will receive a notification informing them they've been given a tip. They'll also be able to see your tip in their tipping history within the app.
Why do I have to pay a fee to send a tip?
We believe members should receive 100% of the intended tip. In order to facilitate the payments we have to charge a small fee. This fee is based on the tip value.
YOUR SEARCH RESULTS
General
What is URocked?/General
URocked is a cashless tipping platform. We're here to bring tipping into the 21st century. We want to empower workers and help maximise their tipping opportunites in an ever increasing cashless world.
General
Who can use URocked?/General
Anyone can sign up to URocked and use the platform to collect tips; from hair and beauty therapists to delivery drivers, tradesmen to those in hospitality. We believe it doesn't matter what industry you work in, if you've done a great job you should be rewarded for it. <strong>Customers wanting to send a tip using URocked do not need to sign up for an account.
General
Why do you donate to charity?/General
It's a powerful gesture to thank someone for a job well done, and that's something we want to share. We want to help eradicate world hunger, which is why all tips sent via the URocked platform work twice as hard. For every tips sent, URocked donate a portion of the service fee to UK hunger and poverty relief charities. As we grow, we want to work with a network of charities to spread the URocked effect all around the world.
General
How do I get my tips?/General
Your tips will be paid into your bank account by BACS transfer. This happens automatically every Monday, Wednesday and Friday. In order for us to pay your tips into your account, they need to be payable. This takes 2 days from receipt of your tip.
General
How much does it cost?/General
We believe all workers should receive 100% of their tips 100% of the time, that's why our platform is completely free to use for collecting tips.<br><br> If you want to send a tip, you'll pay a small service charge on top of the amount you wish to tip. Our fees are as follows:<br>Tips of £1.00 - £0.25p charge <br>Tips of £1.01 or more - £0.25p plus 5% of the tip value.
How we are working with Charities and where we hope to help in the futureWe also have a wide FAQs page in case any of your questions have come up before.